FAQ

1. What is Crystalinx?
Crystalinx is a collection of sparkling straps and accessories designed to elevate your style while combining functionality and glamour. Our products are perfect for adding a touch of brilliance to your camera, purse, phone, or wardrobe.
2. Who created Crystalinx?
Crystalinx was founded by Jen Rozenbaum, a photographer and breast cancer survivor. Jen was inspired to create this collection as a celebration of life, style, and individuality because she believes life is too short not to sparkle.
3. What materials are used in Crystalinx products?
Our products are crafted with high-quality materials, including durable crystal rope, Italian leather, and premium hardware, ensuring both beauty and longevity. All straps are handmade with love.

4. Can the straps be used for multiple purposes?
Yes! Crystalinx straps are versatile and can be used as camera straps, purse straps, or even phone straps. Many of our designs can also be worn as statement jewelry or accessories for added personalization.

5. How do I care for my Crystalinx products?
To keep your Crystalinx pieces sparkling, wipe them gently with a soft, damp cloth. Avoid exposure to harsh chemicals, extreme heat, or prolonged water exposure to maintain their quality and shine. When not in use, please hang all straps vertical and do not hang your purse by the strap for an extended period of time. Although the straps are very durable, they should be treated with TLC.

6. Are the straps adjustable?
Our straps are not adjustable as they are, however the straps come in many lengths to accommodate all different bodies and styles. Our 6" extenders are also available to add length to any strap. If you need a custom size, please contact us!

7. Can I add charms to my Crystalinx accessories?
Absolutely! Many of our straps and accessories are designed to add accessories like charms and tassels making it easy to customize your look.

8. What is the return policy?
We want you to love your Crystalinx purchase! If you’re not completely satisfied, we accept returns on unused, undamaged items within 30 days of delivery. Visit our customer service page for more details.

9. Do you offer gift options?
Yes, Crystalinx products make perfect gifts! We offer gift wrapping and personalized notes at checkout to make your purchase extra special.

10. How can I contact customer support?
You can reach our friendly customer support team via email through the Contact Us page on our website. We’re here to assist you with any questions or concerns.

11. Do you ship internationally?
Yes, Crystalinx ships worldwide. Shipping times and costs vary by location. Visit our Shipping Policy page for more information.

12. Can I find Crystalinx products in stores?
Crystalinx straps and accessories are sold in boutiques around the country. For information on a boutique near you or if you are a boutique looking to carry Crystalinx please send an email to Jen at JenRozenbaum@gmail.com

13. What inspired the name Crystalinx?
The name "Crystalinx" reflects the sparkle of crystals and the concept of connection—linking beauty, style, and function in every piece.

14. Will the straps snag my clothes or get caught in my hair?
When you first get your strap we recommend rubbing a small amount of coconut oil (or other skin friendly oils) on the strap to reduce the chance it will snag your hair. We haven't had any experience with the straps catching on clothing. As you use the strap and it "breaks in" you will find it doesn't catch.

15. How much do the straps weigh?
Not as much as you think! They are lightweight and very comfortable for everyday use.
16. Do you take custom orders?
Yes! We love to create custom orders. Whether it's a new idea, or a custom length - we love to collaborate. Email us your ideas!


If you have a specific question that’s not covered here, feel free to contact us